Onboarding & Client Life-Cycle Management
Seamless Onboarding Experience
Structured and Guided
Ensured Regulatory Compliance
Omni-channel, multi language, multi device
ICOS/2 – Onboarding & Client Lifecycle Management
ICOS/2 offers a fully digitized onboarding experience, enabling Financial Service Providers to automate, integrate and harmonize sales processes such as onboarding, updating and off boarding. ICOS/2 allows you to approach the customer anywhere and to automate your associated front and back office processes. ICOS/2 automates cases intelligently and is guiding work that requires flexibility and human judgment. ICOS/2 is the platform for digital transformation with everything you need to manage real-time guided or self-service processes, generating an unrivalled customer experience.
Covering end-to-end the overall client Onboarding (opening, modifying, closing) from guided capturing, compliance & risk & suitability through all formalities.
Rule- and context-based automation; seamless & real-time integration of all systems; risk-based approach for relevance and speed , reducing errors and omissions
Multi-jurisdiction, multi-channel, multi-language, any device, cross-border relationships – from self-servicing to tablet Onboarding & CLM.
Fully integrated KYC compliance & EDD, tax (FATCA, CRS), cross-border and suitability (client and product).
Onboarding & Client Lifecycle Management:
Software, Services and Best Practice – all from IMTF
ICOS/2 covers all requirements end-to-end, from intuitive capturing, compliance, risk management, suitability, forms & contracts to real-time integration. It also covers every type of relation, all products & services in a multi-jurisdiction and multi-channel environment.
Benefits for the user
Better user experience
ICOS/2 will enthuse your customers with an unparalleled and unprecedented user experience that is completely under your control. This first experience will enable the bank to maximize the relationship with the customer and become the foundation of a prosperous business relation.
Benefits for the organization
ICOS/2 provides one interface for single, guided data input reducing the need for entering the same data multiple times. It provides centralized management & definition of dynamic questionnaires for complete data capturing.
Benefits for the IT department
Security and Compliance
ICOS/2 is the tool for every Bank (Retail, Corporate, Private and Investment Banking) to efficiently manage the complexity of compliance requirements coupled with the high number of documents, data and signatures to be gathered, managed and processed.
Covering end-to-end the overall client Onboarding (new and change) from guided capturing, compliance & risk through all formalities.
Seamless, real-time integration of all systems and complete process control; based on a rule engine to consistently apply business rules reducing errors and omissions.
Multi-jurisdiction, multi-channel, multi-language, any device, cross-border relationships – from Internet onboarding to tablet capturing.
Respecting information protection, data privacy and highest security standards. A full audit trail of activities.
Fully integrated KYC risk & compliance, FATCA and MiFiD suitability checks, including geolocation.
Modular design, easy configuration without programming.