Thought Leadership – Ensuring Compliance while Offering the Best Customer Experience

Technological advancements have made a profound impact on banking and customers are expecting a faster turn-around with all banking services and products as well as their full online availability in self-service. While banks are becoming more direct, virtual, and international, they are also exposed to a bevy of security risks
and challenges. Additionally, they have to carefully reconcile the continuously increasing customer data volumes while respecting local regulations for data privacy.

In this context, Banks are constantly haunted by one question: “How can we offer the best customer
experience, while ensuring proper onboarding, due diligence, and full adherence to any applicable regulation?

Serving the financial market for over three decades, read how IMTF is supporting banks in delivering the best CE while ensuring full compliance.

Download here our latest article on “Ensuring Compliance while Offering the Best Customer Experience“.

Thought Leadership – Can RegTech Help Solve WM’s Compliance Conundrum?

On September 18th, IMTF has organized in Honk-Kong a unique and exclusive Compliance lunch for CxOs to discuss the latest regulatory technology trends and how the compliance burden can be turned into highly competitive advantages.

We are pleased to share with you the summary of our latest experts’ gathering on how RegTech can help Asia’s banks, assets managers and advisory firms overcome the intensifying onboarding and client data management challenges.

Download here how “Can RegTech Help Solve Wealth Management’s Compliance Conundrum”.

The event has explored more specifically the following topics:

– RegTech – hype or a real requirement for the banks in the coming years?

– New Wealth from China. Source of wealth? Adverse media? Tax Compliance and CRS? What are your issues?

– New suitability requirements in Hong Kong – HOW have you interpreted them? How are you getting on top of them?

– AI – how will it impact regulation and compliance – how can it help? Will the regulators be happy if you use it (AI) – how does it fit with the regulators’ expectations?

– How will tech firms and digital wealth managers deal with their compliance and regulatory challenges?

– Automated KYC including digital onboarding and name screening. Lessons from Europe.

– Virtual Banking Licenses – challenges and opportunities

– Do banks have the relevant tools to fight AML and Fraud? What are the risks and how do you prevent them?

Thought Leadership: RegTech for client onboarding digitisation

The automation and digitisation of the Client Onboarding & Lifecycle management are fundamental for all private banks and financial institutions (FI) to significantly decrease compliance and operational cost while increasing customer satisfaction. Digitising even only a few key areas of the onboarding process can already bring substantial improvements for FIs.

Dr Andreas Wenger, APAC GM of IMTF – Swiss leader of process automation & digital transformation for the global financial industry since 1987– enlightened delegates of the Digital Wealth Forum in Singapore on how RegTech solutions can help FIs enhance customer experience, operational efficiency and compliance in onboarding.

Download the full article here.

Thought Leadership – Robo-advisory for a more  efficient front-office

Thought Leadership – Robo-advisory for a more efficient front-office


Robo-advisory technology has been adopted to date mainly for investment offering and management – with the focus on middle-office tasks and applying and combining market data. However, a combination of data avail-able should allow investment managers to see where the full effects of digitalisation can impact client relationships, says Mark Buesser, chief executive officer of IMTF Group.


Read the full summary of the presentation held on June 15, 2017, at Hubbis Digital Wealth Asia in Singapore.

Thought Leadership – Compliance: “Good Data” is Key

Thought Leadership – Compliance: “Good Data” is Key


Financial institutions are therefore faced with three challenges: increasing data quality, operational efficiency, and customer experience. To meet those challenges financial institutions have to reevaluate how KYC data is collected and generated within their institutions. “Good data” is not only critical for KYC and compliance assurance but for providing state-of-the-art service to the client during his/her entire lifecycle at the bank.

To collect “good data” in a pertinent, consistent and compliant way as well as to review it when deemed necessary, specific technological support is required as manual processes and silo solutions have proven to be no longer efficient. From a strategic point of view, banks have to adopt a customer-centric approach to ensure that specific departments, functions, and systems do not define the process.


Read the full article as published on April 13th, 2017, in Future Banking International